Warranty

Our Warranty

OUR PROMISE

PARCTA pieces are designed and made to last a lifetime — from their design, through to materiality, craftsmanship, and functionality. This Warranty covers manufacturing faults and material defects when a product is used as intended and cared for, in accordance with our care guidelines.

Six taper candles in a bundle by PARCTA, featuring elegant white wax and classic candle shapes for decorative or lighting use.

AGEING

Many of our pieces are hand-finished in natural materials. Subtle marks, shifts in tone, and a natural patina are a welcomed part of the materiality and contribute to the character of each piece over time. Ageing is an inherent product of longevity, it is welcomed by our brand as a testament to quality, and not considered to be a defect.

PRODUCT CARE

To best care for your new PARCTA piece, please visit our Material Care Guide.

Your Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
This Warranty is provided in addition to those rights.
This Warranty applies worldwide. Remedies and handling may vary depending on local regulations. Shipping, duties, and return handling are addressed separately in our Shipping and Returns & Exchanges policies.

Warranty by Material

Coverage
- Structural integrity of the piece, including joins and construction: 2 years from delivery, covering manufacturing defects.
Natural oxidation, patina development, and minor surface marking over time are a welcomed part of the materiality. These are not considered defects.
Coverage
- Structural integrity and finish adhesion: 2 years from delivery, covering manufacturing defects.
Anodised finishes are durable but not impervious. Scratches, wear from handling, abrasion, or exposure to harsh chemicals or environments are considered normal wear and tear. Changes to appearance caused by use, UV exposure, or cleaning products are not covered.
PARCTA does not warrant anodised finishes against scratching, scuffing, chipping, fading or corrosion for both indoor & outdoor use. If using outdoors, it is recommended that all products are kept in undercover areas.
A 2 year warranty from delivery, applies to the malfunction of an electrical component which occurs under normal use. This covers wiring, switches, structural integrity, and other lamp components for 2 years, against manufacturing defects under normal residential use.
Exclusions
- Light sources (globes/bulbs)
- Faults caused by incorrect installation, incompatible dimmers, power surges, modification, or repairs carried out by unauthorised persons.
Installation must be carried out by a qualified electrician where required. Instructions will be supplied on the respective product page, as well as with your order.
Coverage
- Manufacturing defects in material or workmanship: 12 months from delivery
Glass and crystal are inherently fragile materials. Minor variations, air bubbles, or subtle inconsistencies may occur as part of the making process and are not considered defects.
This Warranty does not cover breakage, chipping, cracking, or damage caused by impact, mishandling, or everyday residential use.
Coverage
- Structural integrity and material soundness: 2 years from delivery, covering manufacturing defects.
Stone is a natural material and will vary in colour, veining, texture, and surface finish. Small fissures, inclusions, and tonal variation are natural characteristics and not faults. Chipping, cracking, staining, or surface wear caused by impact, movement, or environmental exposure is not covered.
Coverage
- Structural integrity of timber components: 2 years from delivery, covering manufacturing defects
Timber is a living material that responds to its environment. Variations in grain, colour, and tone are natural and expected. Small movement, checking, cracking, or colour change due to temperature, humidity, or light exposure is not considered a defect but a welcomed ageing of the materiality.
This Warranty does not cover damage caused by improper installation or environmental conditions outside normal residential use.

What This Warranty Does Not Cover

This Warranty does not apply to:
- Normal wear and tear, cosmetic ageing, or changes in appearance over time
- Natural material characteristics or hand-finishing variation
- Damage caused by misuse, impact, neglect, improper cleaning, or exposure to unsuitable conditions
- Commercial, contract, or non-residential use unless agreed in writing
- Products that have been altered, modified, or repaired by unauthorised parties
- Items sold as final sale, samples, or seconds where disclosed prior to purchase
Certain products, including candles, are considered consumable goods.
They are not covered by this warranty. If a candle arrives damaged or defective, please notify us immediately, so we can assess and resolve the issue. Variations in burn behaviour can occur depending on environment, care, and use.

Making A Warranty Claim

Please inspect your order on delivery. If your piece arrives damaged, notify us as soon as possible with supporting photos of the item and packaging so we can assess the issue promptly.
To submit a warranty claim:
1. Log into your PARCTA account and lodge a claim through the customer portal
2. Include your order number, a description of the issue, and clear supporting images or video
We may request additional information or inspection before confirming the appropriate remedy.
If a claim is accepted, PARCTA will determine the appropriate remedy in accordance with Australian Consumer Law. This may include repair, replacement, or refund, depending on the nature of the issue and product availability.
Whilst we will always act in your best interests, and endeavour to put your wishes first, PARCTA retains the right to nominate the appropriate remedy, if your warranty claim is approved.