Returns & Exchanges

Didn't work out?

At PARCTA, we understand that sometimes a piece doesn’t fit your space or vision. We accept returns and exchanges on eligible items. Our team is here to support you through the return or exchange process.

What You can Return or Exchange

  • You may return eligible items purchased in Australia. Objects and furniture are all eligible for return or exchange. Any items that are custom, bespoke, or made upon request are a final sale.

    During the 30 days following the delivery of your order, you may request a return or exchange of regular-priced items. For items purchased with a promotional voucher or at a discount, you have 14 days to request a return or exchange.

    Returns and exchanges must be lodged in your PARCTA account, within the above timeframes.

  • You may return or exchange eligible items purchased outside Australia. Objects and furniture are eligible for return or exchange. Any items that are custom, bespoke, or made upon request are final sale and cannot be returned or exchanged.

    During the 30 days following the delivery of your order, you may request a return or exchange on regular-priced items. For items purchased with a promotional voucher or at a discount, you have 14 days to request a return or exchange.

    Returns and exchanges must be lodged through your PARCTA account within the timeframes above. Once approved, next steps and information on return shipping costs will be detailed and processed through the portal.

ELIGIBILITY & CONDITION

  • To be eligible for a refund or exchange, products must be:

    • Unused, and in original condition.
    • Returned with all original packaging, labels, and accessories.

    Items that have been used, altered, or are not in a resalable condition may not be eligible for a full refund.

  • Please note: warranty claims and returns for damaged or faulty items are separate processes. Warranty coverage is outlined on our Warranty page.

    We take great care in packing and sending your pieces, but if an item arrives damaged or faulty, please let us know as soon as possible.

    • Log into your customer portal and submit a claim.
    • Upload photos of the damage and any relevant details.

    For verified damaged or faulty items, we will cover the return shipping and arrange a replacement or refund, depending on your preference and stock availability.

  • Exchanges are possible when the replacement item is in stock.

    If you’re exchanging due to a damaged or faulty item, we’ll cover the shipping costs to send your replacement (not including Duties and Taxes). For more information on Duties and Taxes, visit our Shipping page.

    If your exchange is due to personal preference, return and replacement shipping costs will be calculated and communicated in your return portal.

  • Certain items may be marked final sale and not eligible for returns or exchanges — this will be specified on the product page.

How to lodge a return

    1. Log in to your PARCTA Account.
    2. Find the order you wish to return.
    3. Follow the return request steps in the portal.

    Once your request is submitted, our team will contact you with confirmation and next steps.

    Note: Returns sent without an approved return request may not be accepted — please start the return through the portal first.

How Return shipping is handled

  • Once your return request is approved, we will email a return shipping label for eligible items. This is complimentary for returns within Australia.

    Please use the provided return label — if you send returns with a different label, we cannot reimburse that cost.

    For exchanges due to damaged or faulty items, we’ll cover shipping for the replacement.

    If you’re exchanging due to preference, return and replacement shipping costs will be communicated through the return portal.

  • Once your return request is approved, we will provide a return shipping quote to bring your piece back to Sydney. If you approve the quote, the cost will be deducted from the total refund value.

    Original shipping costs, taxes, and duties are not refundable and will be deducted from the refund.

  • A lot of care goes into packing your PARCTA piece, to ensure it arrives at your door in perfect condition.

    When packing your item for a return or exchange, please pack your item as it was received, with adequate padding and protection to prevent movement in transit. If you need to source packing materials yourself, these will be at your cost.

    We cannot accept returns that arrive damaged due to insufficient packaging.

    We recommend not to ship multiple items in one box, as the items can easily damage one another.

Processing your Return

  • Once we receive and inspect your return, refunds are typically processed within 10–14 business days back to your original payment method.

    Original shipping costs, taxes, and duties are non-refundable.

  • Store credit will be applied to your account within 10–14 business days once the return is received and inspected.

    If you paid any original shipping costs, taxes, or duties, these are unfortunately not redeemable as store credit.

    You will receive an email once the store credit has been applied to your account. From review for information on eligible purchases and any restrictions on the timeframe to spend your store credit.

Other Questions?

  • If you have additional questions about returning or exchanging your order, our team is always here to help.

    Please feel free to Contact Us for any queries, we'll do our best to get back to you within 72 hours.

    For information on shipping and return procedures, please refer to our Shipping Policy and Returns & Exchanges pages.

PARCTA STORIES

Occasionally, receive updates on new objects and upcoming events.