Here are answers to some of our most common questions. If you have anything that is not covered below then please email us at info@parcta.com.

F.A.Q

LED lamps are included with every order and come with a two year replacement warranty. Please email us for any warranty requests or visit our Lamp Shop for any purchases.

Most of our light fittings have been designed with customisation in mind, whether it is overall dimensions or finish, we can most likely do it. Please contact us to discuss further.

Our standard production lead time is 5-7 weeks from when payment has been made. Please note that for large orders the lead time may be longer. Please contact us if you require an order sooner. We will do our best to accommodate. We do stock a limited quantity of some products.

All of our North American orders will be wired to US / Canadian standards using UL approved components. If it is required for your project, we can also offer UL certification on a per-order basis for an additional cost.

Please get in touch with the studio for more information about UL certification.

As a standard procedure, international delivery charges are estimated and these are based on a kerbside delivery only with Duty Unpaid. Therefore, you as a customer are liable for any import duties and/or local taxes that may be added. Unfortunately PARCTA is unable to offer guidance on duties or taxes. We recommend that you contact your local import office for help. We ship all orders from the Netherlands.

Please send us an email with your order number (to be found in the order confirmation) along with a photo of the broken item + shipping box, and we’ll find a suitable solution as soon as possible. Email: product@parcta.com

For a detailed guide on how to best care for your products, please visit our Materials & Care page Here.

Favourites


Receive Authentic Stories

When we find something we really love, it is human nature to want to share. Occasionally, we share our experiences on travel, design, architecture and photography.